How the pandemic changed business and how businesses responded

For many businesses, 2020 was the worst year imaginable.

The aviation, leisure, retail and hospitality sectors were shut down in many countries, often for months. While some owners received government support, big and small faced huge losses.

Nevertheless, there were stories of hope, as creative companies and workers adapted to find opportunities and contribute to the battle against the virus. Whether manufacturing protective equipment or making sure those locked at home could eat, the pandemic showcased innovation in the face of adversity.

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